Employment

Program and Volunteer Coordinator

TITLE: Program and Volunteer Coordinator
REPORTS TO: Director of Programs and Partnerships
LOCATION: C&O Canal National Historical Park headquarters in Williamsport, MD
DURATION: Permanent Employee
HOURS: Full-time

POSITION OVERVIEW

The C&O Canal Trust (Trust) seeks an enthusiastic, people-oriented Program and Volunteer Coordinator to manage daily operations of our overnight interpretive Canal Quarters program, manage volunteer cleanup events in the C&O Canal National Historical Park, and other programmatic duties as required. We need a candidate with strong interpersonal skills, familiarity with and solid understanding of home maintenance issues and/or historic preservation and rehabilitation, great attention to detail, strong work ethic, and ability to excel both in the office and the field. 

The Program and Volunteer Coordinator reports to the Director of Programs and Partnerships, works closely with National Park Service and C&O Canal Trust employees. S/he manages the Canal Quarters and Canal Community Days programs and all related volunteers, supplies, planning, issues, and communications. This position is also responsible for organization-wide volunteer management. In addition, the Program and Volunteer Coordinator will support general program team events, including the Canal For All Program, the Canal Stewards Program, Giving Days, and other events and programs as needed. Moderate weekend and evening work will be required, but compensatory time off is available. This position is responsible for responding to Canal Quarters hotline calls during evening and weekend hours.

DUTIES AND RESPONSIBILITIES

The Program and Volunteer Coordinator will coordinate daily operations of the Canal Quarters interpretive program.  Duties and responsibilities will include, but are not limited to:

  • Coordinate the daily operations of Canal Quarters program:
    • Manage Volunteer Quartermaster Corps: 
      • Support Quartermasters in their duties, respond to requests and advise on issues. Develop and maintain regular communications with the Quartermaster corps to ensure round-the-clock support of each house and of each Quartermaster’s own needs.
      • Ensure safety and policy compliance among Quartermasters, contractors, staff, guests, and anyone else entering or interacting with the Canal Quarters lockhouses.
      • Train new recruits, foster teamwork and set up communication systems among each lockhouse’s Quartermasters.
    • Respond to visitor requests and program inquiries, and handle registrations as needed.
      • Respond to visitor requests, inquiries, and registrations via email and phone during office hours. 
      • Respond to the Canal Quarters after-hours hotline emergencies. Trouble-shoot issues and coordinate with volunteer Quartermasters and service providers.
      • Train and manage program staff to aid in adequately supporting Canal Quarters guests and Quartermasters after-hours.
    • Manage maintenance of Canal Quarters lockhouses
      • Maintain Canal Quarters maintenance log.
      • Complete small and ongoing maintenance projects through volunteer or contracted labor.
      • Coordinate with service providers for maintenance issues and routine services.
      • Coordinate lockhouse preparations for Potomac River flood events.
      • Maintain appropriate communications with Park staff.
  • Manage Trust volunteers and support all Trust programs and events
    • Lead spring volunteer event season (Canal Community Days)
      • Determine scope of events in cooperation with Director of Programs and National Park Service.
      • Plan logistics of volunteer projects including supplies, project methods, necessary staffing/supervision, vehicles, safety, etc.
      • Recruit, motivate, and support volunteers, both individuals and groups, with a focus on diverse audiences, youth, and young professionals. Ensure that volunteers and partners have a positive experience and are satisfied by the outcomes of program events.
      • Recruit, train, and motivate Volunteer Project Leaders and volunteer photographers.
      • Maintain event planning documents, schedules, and volunteer database.
      • Manage events on day-of, including packing supplies, event set-up, volunteer coordination, and event clean-up. This entails manual labor.
      • Track donations, volunteer hours, and supply budgets and produce reports.
    • Coordinate Corporate Stewardship Program
      • Develop event packages for corporations upon request, including projects, refreshments, logistics, and fees.
      • Determine scope of events in cooperation with Director of Programs and NPS. 
    • Grow Volunteer Project Leaders Corps
      • Recruit, train, and motivate Volunteer Project Leader corps.
      • Schedule Volunteer Project Leaders for CCD events, including Corporate Stewardship.
      • Empower and train Volunteer Project Leaders to run small scale events independently.
      • Develop recognition program for Trust volunteers.
      • Ensure safety and policy compliance.
    • Coordinate or assist with other volunteer-supported programs and events.

QUALIFICATIONS

1-2 years’ experience managing a volunteer program, community-focused historic preservation or museum program, or other related role requiring significant work with the public. Experience which includes planning events preferred, and experience working with the National Park Service is a plus. 

Additional required skills include:

  • The ability to balance multiple projects and priorities simultaneously and follow through on commitments under deadlines;
  • A working knowledge of or an ability to quickly learn about caring for habitable dwellings and the range of maintenance tasks and issues that arise, including troubleshooting and working successfully with volunteers and contractors to manage them;
  • Strong interpersonal and communications skills, both verbal and written;
  • Self-starting leader, with strong collaboration skills;
  • Strong organizational skills; ability to excel at details while ensuring big picture success; 
  • Good writing skills and a commitment to quality work;
  • Strong computer literacy with specific experience using Microsoft Word, Excel, and Google office suite;
  • As this position involves extensive travel along the 184.5 miles of the C&O Canal, an excellent driving record is required and access to a personal vehicle is necessary. Mileage reimbursements are offered;
  • Ability to lift 50 pounds and independently manage minor household preservation and maintenance tasks. A comfort level with physical work, working with tools, and working outside is necessary for success;
  • A willingness to jump in and help out the team; and
  • An enthusiastic commitment to the Canal Trust’s mission. 

BENEFITS

This position is full-time. Expected salary range is $32,000-38,000, based upon experience. The position is based in the Canal Trust office in Williamsport, MD, with limited telework as an option, but significant time will be spent working in the Park. This position is expected to work some evenings and weekends with compensatory time off. This position is expected to respond to emergency hotline calls on evenings and weekends as needed.

Benefits include 100 percent employer covered health insurance premiums; vacation, sick, and personal leave; committed colleagues; fun working environment; Canal Trust’s Simple IRA retirement program (up to 3 percent employer matched); and a surprising number of sunny days in the Park!

The Canal Trust is committed to providing equal employment opportunity for all persons regardless of race, color, religion, national origin, marital status, political affiliation, sexual orientation or gender identity, disability, sex, or age.

PROFESSIONAL LEVEL

Entry level

TO APPLY

Submit resume, cover letter, and three professional references to jobs@canaltrust.org by October 15.